Background

Mr. Eitan Lallouz of Rank Media Agency has approached Net Prime Inc. in need of IT services, preventative maintenance and general guidance for their ongoing IT strategies. Currently the company has challenging issues related to their network infrastructure performance and availability.

Objective

The purpose of this document is to outline Net Prime artifacts for IT services. These services are designed to dramatically reduce or eliminate computer and network related problems in your business, and include reviewing system vulnerabilities, making recommendations, and providing and or performing mitigation strategies. These services are designed to maximizing your network’s speed, performance, and stability, without the expense of a full-time IT staff.

Our goal is to PREVENT computer/network problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss.


LISTING OF IT SERVICES OFFERING

The Net Prime IT Services Includes The Following:

  • Network Preliminary Assessment (Physical onsite visit and Questionnaire);
  • Network Security Scanning and Discovery;
  • Production of Company Architecture Diagram;
  • Network Security Vulnerability Analysis;
  • Network  Security Penetration Testing ;
  • Threat and Risk Assessment (TRA);
  • Network Monitoring Services;
  • Network Tune-up Services;
  • Cabling Services;
  • Troubleshooting Services;
  • Upgrade Services;
  • Consultancy Services;
  • Server and Workstation Loaner Services;
  • Virus Removal and Cleaning Services;
  • Writing of Company Policies and Guidelines ;
  • Data Packet Capture; and
  • Security and Awareness Training Program.

 

ITEMS

DESCRIPTION

COST

 

1.

Kick-Off Meeting and Visual Evaluation (Physical onsite visit and Questionnaire)

$2100

 

2.

Onsite visit and evaluation by a Senior Rep and Technical Evaluation (Scanning with NMAP)

 

3.

Architecture Diagram produced in Visio for current environment

 

4.

Vulnerability Analysis of current environment with industry approved Toolsets

$450/day

 

5.

Network Penetration Testing (Internal and or External) with Report

$550/day

 

6.

Threat and Risk Assessment as per ISO industry standard

$900/day

 

7.

24/7 Network Monitoring Services

$300/month

 

8.

Network Tune-Ups Services (Patch checkup and update as needed, Check status of Anti-Virus Clients, Review hard drive space, memory, CPU utilization, Review routers, firewalls, switches for failure or problems, In-depth review of server logs for errors and potential problems.

$55/hr

 

9.

Cabling Services (Patch Panel, CAT6 cabling and telephone…)

$65/hr

 

10.

Troubleshooting Services as and when needed

$55/hr

 

11.

Upgrade Services (Hardware and software)

$55/hr

 

12.

Consultancy Services (above and beyond services offered)

$700/day

 

13.

Server and Workstation Loaner Services (Fast Replacement of Current or of compatible brand of system when in need)

$65/day

 

14.

Virus Removal and Cleaning Services (Remotely or Onsite if required)

$45/hr

 

15.

Company Policy and Guidelines Write up (As needed)

TBD as per discussion with client

 

16

Data Packet Capture (Using industry approved Toolsets to capture and analyze current health of the company information dataflow)

$600/per request

 

17

Security Awareness and Training Program (Customized for client if required)

$700

 

18

Security Awareness and Training Program – Presentation Delivery

$350/per presentation/Onsite

 

Items 1-3 Initial Site Survey (A Multi-Point System Audit):

A senior Rep will visit on-site to perform a system audit, looking at the overall environment for potential problem areas such as.

  • Network Configuration and security parameters;
  • Data back-ups;
  • Virus protection;
  • Spam filtering;
  • System performance and trends;
  • Overall network design and layout; and
  • Produce the overall Architecture Diagram.

Vulnerability Analysis:

This analysis will use an industry standard Toolset to probe for potential vulnerabilities within the network environment. Including network port and service identification (using NMAP), vulnerability scanning which identifies hosts and host attributes (e.g., operating systems, applications, open ports).  Vulnerability scanning also attempts to identify vulnerabilities, rather than relying on human interpretation of the scanning results.

Penetration Testing:
This analysis will also use an industry standard Toolset. The purpose of the Pen Test is to target specific security vulnerabilities/weaknesses within the network infrastructure and related applications, that could be exploited.

Threat And Risk Assessment (TRA):
This methodology is a comprehensive tool that is structured to provide required level of detail regarding threats and risks to employees, information, assets and services. The objectives are to Recognize elements of risk, Assess risk variables, Calculate residual risks and Recommend remedial action for the scope of the assessment.

Network Monitoring:
This 24/7 network monitoring service will allow Net Prime to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

  • Server traffic and load;
  • Hardware integrity and reliability;
  • Storage space and availability;
  • Back up success and failures;
  • Anti-virus protection; and
  • Uninterruptible Power Supply (UPS) monitoring.

Network Tune Up:
On an As Required basis, a technician will visit on-site and conduct a thorough audit and tune up of your network to:

  • Review and update available security patches;
  • Check status of Anti-Virus Clients;
  • Test peripherals, such as UPS(s);
  • Review hard drive space, memory, CPU utilization;
  • Review documentation and make changes as necessary;
  • Review routers, firewalls, switches for failure or problems;
  • Optimize server for maximum performance and reliability;
  • Review and install operating system updates; and
  • In-depth review of server logs for errors and potential problems.

Troubleshooting Services:
This service, on an As Required basis, includes any technical requirements that are not listed within the technical aspect of the above table.

Upgrade Services:
This service includes any upgrade requirements from Firewall IOS, FW Hardware, Switch, Server and Workstation hardware and software and any other related issues.

On-Site Consultation:
As requested, we will perform an extensive on-site analysis of your network’s trends, security, and performance, as well review your company’s goals and technology issues with you. This review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

 This service is available in the event of a workstation or server crash and the requirement for quick replacement. Please note that the current fee does not include installation and setup of new server and data restore service.

Virus Removal and Cleaning Service
 This service is available when your regular attempt to remove and clean a computer, that has been infected with a nasty virus, has failed and requires specialized expertise to handle the situation.

Company Policy and Guideline
 This service is available to allow Rank Media Agency to be compliant for most Audits and to keep the employees informed of what IT practices are acceptable and what are not. If required, Netprime will write any required Policies and Guidelines.

Data Packet Capture
 This service consists of taking a live packet dataflow at a given time to allow analysis on what has been happening on each wired components of the network.

Security Awareness and Training Program
 This service is available to allow the employees and management to keep up to date on the various IT trends in relation to security and best practices.  Net Prime will develop a Security Awareness and Training Package, tailored for RMA, and deliver the training to RMA employees.  This training presentation should be repeated on a regular basis (we suggest annually) to train new RMA employees and to refresh existing employees.

    WHO WEARE
    NET PRIME
    has been providing Information Technology solutions since 1998.

    • Executive World Wide Travel
    • St-Laurent Dental Centre
    • Canada Revenue Agency
    • Department of  National  Defence
    • Natural Resources Canada
    • Health Canada
    • Department of Foreign Affairs
    • Nortel Networks
    • Canadian Air Transport Security Authority
    • Shared Services Canada
    • Public Works and Government Service Canada
    • Alberta Children and Youth Services
    • Correctional Services Canada
    • Indian and Northern Affairs Canada
    • Governor General Office
    • Metrophotonics
    • Canada Deposit Insurance Corporation
    • Canadian Egg Marketing Board
    • Treasury Board Secretariat